Shipping policy
Shipping Policy
Order Processing Time
Thank you for choosing Erzamène. All orders are processed within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or holidays.
Shipping Time
Once your order has been shipped, delivery times may vary depending on your location and the shipping carrier:
- United States: 3–7 business days
- International Shipping: 7–21 business days (delivery times may vary depending on customs and local carriers)
Please note that shipping delays may occur due to weather, holidays, carrier delays, or circumstances outside of our control.
Shipping Fees
Shipping fees are calculated at checkout based on your location and the weight of your order.
Order Tracking
Once your order has shipped, you will receive a confirmation email or message with your tracking information.
Incorrect Address
Customers are responsible for providing the correct shipping address. If an incorrect address is provided, please contact us as soon as possible. We are not responsible for packages delivered to an incorrect address provided by the customer.
Lost or Damaged Packages
Erzamène is not responsible for packages that are lost, stolen, or damaged after they have been confirmed delivered by the shipping carrier. Please contact the shipping carrier directly for assistance.
International Orders
International customers are responsible for any customs fees, duties, or taxes required by their country.
For any questions about your order, please contact us at [your email].
Thank you for supporting Erzamène 💛