Refund policy

At Erzamene, customer satisfaction is our priority. Due to the nature of our hair care products, we have the following return and refund policy.

Returns

For hygiene and safety reasons, we do not accept returns of opened or used products.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and clear photos of the product and packaging. We will review your request and, if approved, provide a replacement or refund.

Refunds

Refunds are available only if:

You receive the wrong item.
Your product arrives damaged or defective.
Your order is lost in transit and confirmed by the shipping carrier.

Approved refunds will be issued to your original payment method within 5–10 business days, depending on your bank or payment provider.

Non-Refundable Items

We cannot offer refunds or returns for:

Opened or used products.
Products damaged due to misuse or improper storage.
Orders requested after the 7-day reporting period.

Order Cancellations

Orders may be canceled only before they have been processed or shipped. Once an order has shipped, it cannot be canceled.

If you have any questions about your order, please contact us at:

Email: support@pinkycos.com

Please include your order number in all communications so we can assist you as quickly as possible.

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Refund policy